Computer or Laptop Acting Up? Troubleshoot Before Calling for Repair

Frustrated by a slow laptop or a computer that won’t start? Before you rush off to a repair shop, try these basic troubleshooting steps. If the problem still persists, Dean’s Computer Repairs in Offerton, Stockport (SK1 4JG) is here to provide expert help!

Step 1: The Basics

  • Power Check: Make sure all power cords are securely plugged in, outlets are working, and power switches are on.
  • Connections: Verify connections for the monitor, keyboard, mouse, external drives, speakers, or any other peripherals.
  • Restart: A simple reboot can often resolve temporary glitches.

Step 2: Problem-Specific Troubleshooting

Laptop Issues

  • Won’t turn on: Check the battery, the power adapter and cable for damage. If removable, try running the laptop on AC power alone.
  • Overheating: Clean fans and vents with compressed air. Use a laptop cooling pad or stand. Avoid using it on soft surfaces that block airflow.
  • Slow performance: Close unnecessary programs. Check for malware and run disk cleanup tools. Consider a RAM or hard drive upgrade (SSD for a massive speed boost).
  • Battery won’t charge: Try a different charger. Inspect the charging port for damage. The issue could be with the battery, charging circuit, or power management software.
  • Keyboard problems: Update drivers. Clean out debris under keys. Test with an external keyboard to rule out hardware problems.
  • Trackpad not responding: Update drivers, clean the surface, adjust sensitivity settings. If the problem persists, there might be a hardware issue.
  • Wi-Fi not working: Toggle Wi-Fi on/off. Check if other devices can connect (to rule out a router problem). Reinstall or update Wi-Fi drivers.
  • Bluetooth issues: Ensure Bluetooth is turned on in settings. Update drivers. Unpair and re-pair the Bluetooth device.

Desktop Computer Issues

  • No display: Make sure the monitor is on, has the correct input selected, and cables are secure. If possible, test with a different monitor or cable. Check internal connections to the graphics card.
  • Won’t start: Verify power supply connections and switch. Listen for beeps (diagnostic codes – consult your motherboard manual). Check if individual fans (CPU, case fans) are spinning.
  • Loud noises: Identify noise source (fan, hard drive, optical drive). Clean dust, check for loose screws. Failing components might need replacement.
  • Software crashes: Update drivers (especially graphics drivers). Run antivirus/malware scans. Severe issues might require a system refresh or a clean Windows installation.
  • Blue Screen of Death (Windows): Note any error codes. Recent hardware or software changes might be the culprit. Update drivers or roll back conflicting updates.
  • USB ports not working: Check individual devices on a different computer. Update USB drivers or reinstall them. For a motherboard problem, professional repair might be needed.

Step 3: When to Seek Professional Help

If these troubleshooting steps don’t solve your problem, Dean’s Computer Repairs is ready to assist! We offer expert services for:

  • Hardware failures (power supplies, hard drives, motherboards, RAM, etc.)
  • Screen replacements
  • Virus and malware removal
  • Complex software issues
  • Data recovery
  • And much more!

Get Your Device Back in Action

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We are currently fully booked. Please note that our shop will be closed for the holidays from May 25th until June 8th. We'll be taking a short break to recharge and will be back in action on June 10th. We apologize for any inconvenience this may cause. If you need anything urgently or have any questions, feel free to drop us a message, and we'll get back to you as soon as we return.
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