When a product stops working due to a power fault, it can be frustrating—especially if it’s out of warranty. But did you know that under UK law, you may still be entitled to a full refund or replacement? Over the years, I’ve helped customers successfully claim refunds when their items couldn’t be repaired due to manufacturing defects. Here’s how you can do the same!
Your Rights Under UK Law
In England and Wales, the Sale of Goods Act 1979 (for items purchased before October 2015) and the Consumer Rights Act 2015 (for items purchased after October 2015) protect consumers by stating that all goods must be:
- Of satisfactory quality
- Fit for purpose
- As described
If a product develops a fault due to a manufacturing defect, you can demand a repair, replacement, or even a full refund from the retailer—not just the manufacturer. Many people don’t realise that retailers have a legal responsibility to ensure the goods they sell are free from inherent defects.
The Six-Year Warranty Rule
A common misconception is that warranties last only 12 months. However, in England and Wales, consumers actually have up to six years to claim for faulty goods under the law. This doesn’t mean products have a guaranteed six-year warranty, but rather that if a fault occurs due to a manufacturing defect, you have the legal right to claim a remedy within this timeframe.
What If Your Product Is Out of Warranty?
If your item is outside its manufacturer’s standard warranty but has failed due to a known power fault or manufacturing defect, you may still have a claim. This is where our engineer’s report comes in.
Engineer’s Report – Proof for Your Claim
If we inspect your item and determine that the fault is beyond repair and caused by a manufacturing defect, we can provide an engineer’s report stating this. Many retailers and manufacturers require proof that the issue wasn’t caused by wear and tear or accidental damage before considering a claim.
📌 Our Engineer’s Report Costs Just £20 – This document can strengthen your case and significantly increase your chances of securing a refund or replacement.
How I’ve Secured Full Refunds for Customers
Over the years, I’ve helped many customers get full refunds when their products developed power faults. Here’s a common scenario:
- A customer brings in a faulty electronic item (e.g., a Laptop, or gaming console) that won’t turn on.
- We assess the item and determine that it has an inherent power fault that is not repairable.
- We provide the customer with a detailed engineer’s report confirming that the issue is a manufacturing defect.
- The customer presents this report to the retailer along with a request for a refund under the Consumer Rights Act.
- In most cases, the retailer issues a full refund or offers a replacement, even if the manufacturer’s warranty has expired!
What to Do If Your Product Has a Power Fault
- Check when and where you bought it. If it’s within six years and the fault is due to a manufacturing defect, you have a legal case.
- Get it assessed. If the item is non-repairable, we can provide an engineer’s report.
- Use the report to make your claim. Present it to the retailer with a formal request for a refund or replacement.
Final Thoughts
Retailers won’t always advertise your full rights, but that doesn’t mean you shouldn’t use them! If your product has a power fault and is beyond repair, don’t assume you’re out of luck just because the manufacturer’s warranty has expired. With our engineer’s report, you can take action and get the refund you deserve.
💡 Need an engineer’s report? Contact us today for just £20 and get the proof you need for your claim!