Privacy Policy & Repair Terms
Business: D.E.A.N.S Repairs
Website: www.pcrepair-stockport.co.uk
Address: 168 Hall Street, Offerton, Stockport, SK1 4JG
Phone: 0161 670 1864
Email: dean@pcrepair-stockport.co.uk
Last updated: 16 May 2026
This page explains how D.E.A.N.S Repairs handles customer information and the repair terms that apply when you book, drop off, post in, or collect a device.
Nothing in this policy affects your statutory rights.
1. Who We Are
D.E.A.N.S Repairs provides PC, laptop, game console, controller and related repair services from our workshop in Stockport.
For data protection purposes, D.E.A.N.S Repairs is the controller of the personal information we collect and use.
2. Information We Collect
We may collect information such as:
- your name, phone number, email address and address;
- device make, model, serial number and repair details;
- booking, drop-off and collection information;
- messages sent by email, phone, text, WhatsApp, website forms or social media;
- payment, invoice and receipt details;
- diagnostic notes, test results and repair history;
- photos or videos of a device where needed for repair records, customer updates or warranty support.
If you provide a password, PIN or account login, we will only use it to diagnose, repair or test the device.
We do not intentionally look through personal files. However, during repairs we may unavoidably see file names, account names, desktop items or other information stored on the device.
3. How We Use Your Information
We use customer information to:
- respond to enquiries;
- arrange and manage bookings;
- diagnose and repair devices;
- contact you about your repair;
- provide quotes, invoices and receipts;
- order parts where needed;
- provide warranty support;
- keep repair and business records;
- deal with disputes, complaints or legal obligations.
We do not sell your personal information.
4. Sharing Information
We only share information where necessary, such as with:
- couriers or postal services;
- payment or accounting providers;
- website, email, booking or IT service providers;
- parts suppliers or warranty providers;
- legal advisers, insurers, regulators or authorities where required.
5. How Long We Keep Information
We keep personal information only for as long as needed.
Repair records may be kept for warranty, customer service, insurance, tax, accounting, legal or dispute purposes.
Invoices and accounting records are usually kept for at least 6 years where required.
Passwords, PINs or login details should only be kept for as long as needed to complete repair or testing.
6. Your Data Rights
You may have the right to ask for a copy of your personal information, ask us to correct it, delete it, restrict how it is used, object to how it is used, or withdraw consent where consent is relied on.
To make a request, contact us using the details at the top of this page.
You also have the right to complain to the Information Commissioner’s Office.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
Repair Terms
7. Services We Provide
We repair and support:
- desktop PCs;
- laptops;
- gaming PCs and gaming laptops;
- PlayStation, Xbox and Nintendo consoles;
- controllers;
- HDMI ports, charging ports and board-level faults;
- overheating faults and cleaning;
- Windows/software issues;
- upgrades and custom PC builds;
- data transfer or recovery where agreed.
We do not currently repair MacBooks, other Apple products, mobile phones, tablets or standalone touch-screen devices unless specifically agreed.
Most repairs are carried out from our workshop. We do not usually provide on-site visits unless agreed in writing.
8. Booking and Drop-Off
When booking or dropping off a device, please give accurate details about:
- the device make and model;
- the fault or issue;
- any previous repair attempts;
- liquid damage, drops, power surges or overheating;
- passwords or accessories needed for testing.
Please do not leave unnecessary accessories, discs, memory cards, SIM cards, storage devices or personal items unless we ask for them.
We may refuse a repair if a device is unsafe, heavily contaminated, pest-infested, appears stolen, contains suspected illegal material, or is outside the services we provide.
9. Diagnosis and Quotes
We aim to give clear prices, estimates or quotes before carrying out chargeable repair work.
Game console diagnosis: normally free.
Standard PC and laptop diagnosis: normally free.
Gaming PC and gaming laptop diagnosis: £20 if you choose not to go ahead with the repair after diagnosis.
The £20 gaming PC/laptop diagnostic fee is only charged if we inspect or diagnose the device, provide a repair price or recommendation, and you decide not to proceed.
If you go ahead with the repair, the £20 diagnostic fee is normally included in the final repair price unless agreed otherwise.
Quotes may change if hidden damage, liquid damage, previous repair damage, extra faults or unavailable parts are found. We will contact you before carrying out extra chargeable work.
10. No Fix, No Fee
Where we advertise or agree No Fix, No Fee, this means that if we cannot complete the agreed repair, we will not charge the agreed repair labour fee for that failed repair.
No Fix, No Fee does not usually cover:
- gaming PC or gaming laptop diagnostic fees;
- approved parts or special-order parts;
- return postage or courier costs;
- work you ask us to stop after we have started;
- successful diagnosis where you choose not to proceed;
- intermittent faults that cannot be found during testing;
- customer-supplied parts;
- data recovery attempts unless agreed separately.
11. Prices and Payment
Prices are in pounds sterling.
Payment is due when the repair is complete and before the device is collected or returned, unless agreed otherwise.
We may ask for a deposit or upfront payment for special-order parts, expensive parts, custom PC builds, courier costs or parts that cannot be returned.
Special-order or non-returnable parts may not be refundable once ordered, where this has been explained before payment.
12. Parts
We may use new, refurbished, reclaimed, compatible or aftermarket parts depending on availability, cost and suitability.
Customer-supplied parts are not covered by our parts warranty. If a customer-supplied part is faulty, incompatible or causes further issues, you may still be charged for labour or diagnostic time where agreed.
13. Turnaround Times
We aim to complete repairs as quickly as possible, but timescales depend on the fault, parts availability, workload, supplier delays, courier delays and whether further approval is needed.
Any timescale given is an estimate unless confirmed as a fixed deadline in writing.
14. Testing
We test devices before and/or after repair where practical.
Some faults are intermittent and may not appear during testing. If the same fault returns, please contact us as soon as possible.
15. Data, Backups and Passwords
You are responsible for backing up your device before repair where possible.
Repair work can involve risk to data, especially with storage faults, malware, liquid damage, board faults, failed updates, power faults or operating system corruption.
We are not responsible for data loss caused by existing faults, malware, failed storage devices, lack of backup, encryption or issues outside our control, except where caused by our failure to use reasonable care and skill.
If your data is important, tell us before work starts. Data recovery or data transfer is only included where specifically agreed.
16. Software and Licensing
You are responsible for having valid software licences, product keys and account access.
We will not install pirated, illegal or unlicensed software.
Software repairs, reinstallations, updates, driver changes or malware removal may affect settings, files, applications or licences.
17. Collection, Storage Fees and Uncollected Devices
We will contact you when your device is ready for collection, repaired, uneconomical, unrepairable or no longer being worked on.
You must collect your device promptly once contacted.
If a device is not collected within 30 days, we may charge a reasonable storage fee.
We normally hold completed, unrepaired or unrepairable devices for up to 3 months after first contacting you for collection.
If a device remains uncollected after 3 months, we may treat it as uncollected goods. Where allowed by law, we may sell, recycle or dispose of the device to recover unpaid repair costs, parts costs, diagnostic fees, courier costs, storage fees or disposal costs.
Before doing this, we will take reasonable steps required by law, which may include written notice.
18. Postal and Courier Repairs
If we agree to accept or return a device by post or courier, you are responsible for packaging it safely unless agreed otherwise.
We are not responsible for damage caused by poor packaging, courier mishandling, loss in transit or delays outside our control, except where we arranged the courier and failed to use reasonable care.
We recommend using a tracked and insured service.
Return postage or courier costs may be payable before the device is returned.
19. Repair Warranty
Repairs normally include a 6-month warranty on the specific fault repaired and the parts supplied by us, unless a different warranty period is confirmed at the time of repair.
Some repairs or parts may include up to 12 months’ warranty where stated.
The warranty does not cover:
- unrelated faults;
- new faults after collection;
- accidental damage;
- liquid damage;
- misuse, neglect or further physical damage;
- overheating caused by blocked vents, poor ventilation or lack of maintenance;
- software changes, malware reinfection or user changes after repair;
- customer-supplied parts;
- third-party repair attempts after collection;
- data loss.
To make a warranty claim, contact us with your name, repair date and details of the issue. We may need to inspect the device before confirming whether it is covered.
20. Cancellations
Cancellation rights depend on how the repair was arranged.
If you arrange a repair entirely at our workshop, you do not usually have a 14-day change-of-mind cancellation right.
If you arrange a repair online, by phone, email or message, you may have a 14-day cooling-off period.
If you ask us to start work during that period, you agree that we can begin before the 14 days have ended. If you then cancel after work has started, you may need to pay for work already carried out, approved parts, diagnostic work, postage or other costs already incurred.
If the repair has been fully completed with your agreement during the cooling-off period, you may lose the right to cancel that completed service.
21. Customer Responsibilities
You are responsible for:
- giving accurate repair and contact information;
- backing up data before repair;
- removing private or sensitive data where possible;
- telling us if data is important;
- providing passwords, chargers or accessories needed for testing;
- confirming you own the device or have permission to authorise repair;
- collecting the device promptly;
- paying approved charges when due;
- checking the device after collection and reporting issues quickly.
22. Our Responsibilities
We will:
- carry out repairs with reasonable care and skill;
- provide clear information about prices where practical;
- contact you before extra chargeable work;
- take reasonable care of your device while it is with us;
- keep customer and repair information reasonably secure;
- honour repair warranties where the issue is covered;
- comply with applicable UK consumer and data protection law.
23. Limits of Repair Work
Electronic repairs can involve risk. Some devices may be too damaged, worn, liquid-damaged, modified or previously repaired to guarantee a successful repair.
Opening, testing or repairing a device may reveal further faults.
We are not responsible for pre-existing faults, hidden damage, manufacturer defects, poor previous repairs, failed customer-supplied parts or unrelated faults, except where caused by our failure to use reasonable care and skill.
24. Complaints
If you are unhappy with a repair or service, contact us as soon as possible so we can investigate.
Please provide your name, repair date, device details, the issue you are experiencing, and photos or videos if helpful.
25. Contact
For questions about this policy, a repair, a warranty claim, a complaint or your personal information, contact:
D.E.A.N.S Repairs
168 Hall Street, Offerton, Stockport, SK1 4JG
Phone: 0161 670 1864
Email: dean@pcrepair-stockport.co.uk