Website: www.pcrepair-stockport.co.uk
Business: D.E.A.N.S Repairs
Workshop address: 168 Hall Street, Offerton, Stockport, SK1 4JG
Phone: 0161 670 1864
Last updated: 2 May 2026

This page explains how D.E.A.N.S Repairs handles personal information, cookies and repair bookings. It also sets out the repair terms that apply when you book, drop off, send in, or collect a device.

These policies apply to customers using our website, contacting us, booking a repair, visiting our workshop, or using our PC, laptop, game console, controller and related repair services.

Part A: Privacy Policy

1. Who we are

D.E.A.N.S Repairs provides computer, laptop, game console, controller and related repair services from our workshop in Stockport.

For data protection purposes, D.E.A.N.S Repairs is the “controller” of the personal information we collect and use.

You can contact us at:

D.E.A.N.S Repairs
168 Hall Street, Offerton, Stockport, SK1 4JG
Email: info@pcrepair-stockport.co.uk
Phone: 0161 670 1864

2. Personal information we collect

We may collect and use the following information, depending on how you interact with us.

Information you provide to us

This may include:

your name;
phone number;
email address;
postcode, house number or address;
repair booking details;
device type, make and model;
repair type and fault description;
appointment, drop-off or collection details;
messages you send through our website, by email, phone, text, WhatsApp, social media or in person;
payment, invoice and receipt information;
any other information you choose to give us when arranging or discussing a repair.

Repair and device information

When assessing or repairing a device, we may record:

device make, model, serial number, asset number or identifying features;
diagnostic notes and test results;
fault details;
parts fitted or supplied;
warranty details;
repair history;
photographs or videos of the device, fault or repair where needed for diagnosis, records, warranty support or customer updates.

Information stored on your device

Some repairs may require access to your device to diagnose faults, test repairs, reinstall software, remove malware, recover data, transfer data, or check that the repair is working.

We do not intentionally look through your personal files. However, during repair work we may unavoidably see file names, desktop items, login screens, account names, photos, emails, documents or other personal information stored on the device.

If you provide a password, PIN or account login, we will only use it to diagnose, repair or test the device. You should remove unnecessary passwords, sign out of private accounts, back up your device and remove or protect private files before giving the device to us where possible.

Website and technical information

When you visit our website, we may collect limited technical information such as:

IP address;
browser type and version;
device type;
pages visited;
approximate visit date and time;
information collected through essential cookies or similar technologies.

See the Cookie Notice below for more information.

3. How we use personal information

We use personal information to:

respond to enquiries;
arrange, confirm and manage repair bookings;
diagnose faults and repair devices;
contact you about your repair;
provide quotes, estimates, prices and advice;
order parts where needed;
process payments and issue invoices or receipts;
provide warranty support;
keep repair and customer service records;
deal with cancellations, complaints, chargebacks or disputes;
improve our services and website;
keep our website, devices, workshop and business systems secure;
comply with legal, tax, accounting, insurance and regulatory obligations.

We do not sell your personal information.

4. Lawful bases for using personal information

Under UK data protection law, we must have a lawful basis for using personal information. We may rely on:

Contract

We use your information where necessary to provide repair services, manage bookings, contact you about a repair, take payment, provide warranty support, or take steps at your request before providing a service.

Legitimate interests

We may use your information where necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include:

responding to enquiries;
keeping repair and customer service records;
preventing fraud or misuse of our services;
protecting our business, website, workshop and systems;
improving our services;
dealing with complaints, legal claims or disputes.

Legal obligation

We may use and keep information where required by law, including for tax, accounting, consumer rights, health and safety, fraud prevention, legal claims and regulatory compliance.

Consent

We may rely on consent where required, for example for certain non-essential cookies or optional marketing. You can withdraw consent at any time.

5. Marketing

We will not send you marketing emails or texts unless we are allowed to do so under applicable law.

If you opt in to marketing, you can unsubscribe or ask us to stop at any time by contacting us.

We may contact existing customers about similar services where permitted by law, but you can ask us to stop using your information for marketing at any time.

We will not sell your contact details to third parties for marketing.

6. Who we share information with

We only share personal information where necessary. This may include sharing information with:

website, hosting, email, booking, security and IT providers;
payment processors and accounting providers;
couriers or postal services where a device, part or accessory needs to be sent;
parts suppliers, manufacturers or warranty providers where needed for parts, repair, warranty or technical support;
professional advisers, insurers, legal advisers, debt recovery services or dispute resolution services;
law enforcement, regulators, courts, public authorities or fraud prevention bodies where required or permitted by law.

We require service providers to protect your information and only use it for the relevant service they provide to us.

7. International transfers

Some providers we use may process personal information outside the UK. Where this happens, we will take steps to ensure appropriate safeguards are in place as required by UK data protection law.

8. How long we keep information

We only keep personal information for as long as necessary.

As a guide:

enquiry and booking information is kept for as long as needed to respond and manage the booking;
repair records may be kept for customer service, warranty, insurance, dispute and business record purposes;
invoices, payment and accounting records are usually kept for at least 6 years where required for tax and accounting purposes;
passwords, PINs and login details should only be kept for as long as needed to complete the repair or testing;
website cookie information is kept for the periods described in the Cookie Notice below.

We may keep information for longer if required by law, to resolve a dispute, or to establish, exercise or defend legal claims.

9. How we protect information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include:

limiting access to customer and repair information;
using passwords and access controls;
keeping repair records secure;
using secure systems where available;
securely handling devices that may contain personal information;
deleting, returning, wiping or destroying customer data where appropriate and when no longer needed.

No system is completely secure, but we work to protect your information appropriately.

10. Your data protection rights

Under UK data protection law, you may have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information in certain circumstances;
ask us to restrict how we use your information;
object to certain uses of your information;
ask for your information to be transferred to another organisation in certain circumstances;
withdraw consent where we rely on consent.

To make a request, please contact us using the details at the top of this policy.

We may need to verify your identity before responding. We will normally respond within one month.

11. Complaints about personal information

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113
ICO address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Part B: Cookie Notice

12. What cookies are

Cookies are small files placed on your device when you visit a website. Similar technologies can also store or access information on your device, such as local storage, pixels, tags and device identifiers.

Cookies can help a website work properly, remember choices, improve security, understand website use, or support advertising and tracking.

13. How we use cookies

Our website may use the following types of cookies and similar technologies.

Strictly necessary cookies

These are needed for the website to work properly. They may be used for:

website security;
remembering information during a booking process;
enabling forms to work;
preventing spam or misuse;
keeping the website stable and available.

Strictly necessary cookies do not require consent, but we still explain them in this notice.

Functional cookies

These may remember choices you make, such as preferences or form selections.

Analytics cookies

These help us understand how visitors use the website, for example which pages are visited and whether the website is working well.

If analytics cookies are used and they are not covered by an exemption, we will ask for your consent before setting them.

Marketing or advertising cookies

These may be used to measure advertising, build audiences, or show relevant adverts on other websites or platforms.

We will only use marketing or advertising cookies with your consent.

14. Third-party services

Our website may link to third-party services, such as Google Maps, Google reviews, Trustpilot, social media pages or booking tools.

If you click external links, those third-party websites may use their own cookies and collect information under their own privacy and cookie policies.

If we embed third-party content on our website, such as maps, videos, reviews, chat widgets or booking tools, those services may set cookies. Where required, we will ask for your consent before non-essential third-party cookies are set.

15. Current cookie use

At the time this notice was prepared, this website is intended to use cookies and technologies that are necessary for website operation, booking forms, forms, security and basic functionality, unless optional tools such as analytics, advertising pixels, embedded maps, embedded videos, review widgets or live chat are later added.

If optional cookies are added, this notice should be updated to list them clearly and a cookie consent banner or cookie settings tool should be used where required.

Suggested cookie table to complete if optional cookies are used:

Cookie or tool	Provider	Purpose	Type	Duration
Essential website/session cookies	Website provider	Helps the website and booking process work	Strictly necessary	Session or short period
Security/spam protection cookies	Website/security provider	Helps protect forms and the website from misuse	Strictly necessary or security	Varies
Analytics cookies, if enabled	Analytics provider	Helps understand website visits and performance	Analytics	Varies
Advertising/remarketing cookies, if enabled	Advertising provider	Measures adverts or supports remarketing	Marketing	Varies
Embedded maps/reviews/videos, if enabled	Third-party provider	Displays third-party content	Functional/marketing depending on provider	Varies

16. Managing cookies

You can control cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies.

If you block strictly necessary cookies, parts of the website may not work properly.

If we use non-essential cookies, you should be given a way to accept, reject or manage those cookies when you visit the website.

Part C: Repair Policy and Terms of Service

17. About this repair policy

This Repair Policy applies to repair services provided by D.E.A.N.S Repairs, including PC repairs, laptop repairs, game console repairs, controller repairs, HDMI repairs, charging port repairs, motherboard repairs, cleaning, diagnostics, upgrades, custom PC builds and related work.

By booking a repair, dropping off a device, sending a device to us, asking us to start work, or collecting a repaired device, you agree to this Repair Policy.

Nothing in this policy affects your statutory rights.

18. Services we provide

We provide repair and support services for computers, laptops, game consoles, controllers and related devices.

Services may include:

fault diagnosis;
hardware repairs;
port replacements;
controller repairs and upgrades;
console cleaning and overheating repairs;
desktop PC repairs and upgrades;
Windows/software support;
custom PC builds;
data transfer or recovery where agreed;
advice, testing and warranty support.

We do not currently repair MacBooks, other Apple products, mobile phones or touch screens unless we have specifically agreed otherwise.

Most services are provided from our workshop. We do not currently provide general on-site repair visits unless specifically agreed in writing.

19. Booking and drop-off

You can contact us or book a repair through the website, by phone, by email, or in person.

When booking or dropping off a device, you should provide accurate information about:

the device type, make and model;
the fault or issue;
any previous repairs or damage;
liquid damage, overheating, power surges, drops or physical damage;
any passwords or access details needed for testing;
any accessories supplied with the device.

Please do not leave unnecessary accessories, storage devices, SIM cards, memory cards, discs or personal items unless we ask for them.

We may refuse a repair if a device is unsafe, heavily contaminated, pest-infested, appears stolen, contains suspected illegal material, or is outside the services we provide.

20. Diagnosis, diagnostic fees, quotes and authorisation

We aim to provide clear prices, estimates or quotes before carrying out chargeable repair work.

Standard PCs and standard laptops

Diagnosis for standard PCs and standard laptops is normally free unless we clearly agree a diagnostic fee with you before starting.

Gaming PCs and gaming laptops

Gaming PCs and gaming laptops have a £20 diagnostic fee if you choose not to go ahead with the repair after diagnosis.

This £20 diagnostic fee is only charged if:

we have inspected or diagnosed the gaming PC or gaming laptop; and
we have provided a repair price, estimate or recommendation; and
you choose not to proceed with the repair.

If you go ahead with the agreed repair, the £20 diagnostic fee will not be charged separately unless we specifically agree otherwise with you before starting.

If a gaming PC or gaming laptop is diagnosed as uneconomical, unrepairable, or parts are unavailable, the £20 diagnostic fee may still be payable for the diagnostic work carried out.

Quotes and approval

Where the repair is straightforward, we may quote a fixed price. Where further faults are found, we will contact you before carrying out additional chargeable work.

A quote or estimate may change if:

the device has more faults than initially described;
hidden damage is found;
parts are unavailable or increase in price;
previous repair attempts have caused additional issues;
the device has liquid damage, board damage or intermittent faults;
extra work is needed and you approve it.

We will not carry out additional chargeable work without your approval.

21. No Fix, No Fee

Where we advertise or agree “No Fix, No Fee,” it means that if we cannot complete the agreed repair, we will not charge the agreed repair labour fee for that failed repair.

“No Fix, No Fee” does not usually cover:

the £20 diagnostic fee for gaming PCs and gaming laptops where you choose not to proceed with the repair or where the device is uneconomical, unrepairable, or parts are unavailable;
parts, accessories or special-order items you approved in advance;
return postage or courier costs;
work that you ask us to stop after we have started;
successful diagnosis where you choose not to proceed with the repair;
intermittent faults that cannot be reproduced during testing;
faults caused by further damage, misuse or tampering after we have worked on the device;
customer-supplied parts;
data recovery attempts, unless we specifically agree otherwise.

If there is no charge, the device will be returned unrepaired or partially repaired, depending on the work attempted and the condition of the device.

22. Prices and payment

Prices shown on our website or quoted by us are in pounds sterling.

We aim to make consumer prices clear before work starts. If a price is not agreed in advance, a reasonable price will be charged for the work carried out.

Payment is due when the repair is complete and before the device is collected or returned, unless we agree otherwise.

We may request payment upfront or a deposit for:

special-order parts;
expensive parts;
custom PC builds;
courier or return postage;
jobs where parts cannot be returned to the supplier.

Deposits for special-order, personalised or non-returnable parts may be non-refundable once the part has been ordered, where this has been explained before payment.

23. Parts

We may use new, refurbished, reclaimed, compatible or aftermarket parts depending on availability, cost and suitability.

Where a specific type of part is important, you should tell us before work begins. We will explain available options where practical.

Parts supplied by us are covered by our repair warranty as described below.

Customer-supplied parts are not covered by our parts warranty. If a customer-supplied part is faulty, incompatible or causes further issues, you may still be charged for labour or diagnostic time where agreed.

24. Turnaround times

We aim to complete repairs as quickly as possible. Many repairs can be completed quickly, but timescales depend on:

fault complexity;
part availability;
workload;
supplier delays;
courier delays;
liquid damage or board-level damage;
whether faults are intermittent;
whether further approval is needed from you.

Any timescale we give is an estimate unless we specifically agree a fixed deadline in writing.

25. Testing

We test devices before and/or after repair where practical. Testing may include powering on the device, loading software, checking ports, running games or applications, connecting accessories, stress testing, checking charge functions, and confirming the reported fault is resolved.

Some faults are intermittent and may not appear during testing. If a fault returns, please contact us as soon as possible.

26. Data, backups and passwords

You are responsible for backing up your device before repair where possible.

Repair work may involve risks to data, especially where a device has storage faults, malware, liquid damage, board faults, power issues, operating system corruption, failed updates or physical damage.

We are not responsible for data loss caused by existing faults, normal repair processes, malware, failed storage devices, encryption, lack of backup, or issues outside our control, except where caused by our failure to use reasonable care and skill.

If data is important, tell us before work starts. Data recovery or data transfer is only included where we specifically agree it.

If you provide a password, PIN or login, we will only use it for diagnosis, repair or testing. You should change passwords after the repair if you are concerned about security.

27. Software and licensing

You are responsible for having valid software licences, product keys and account access for any software, operating systems, games or applications installed on your device.

We will not install unlicensed, pirated or illegal software.

Where software work is carried out, updates, reinstallations, driver changes, malware removal or account recovery may affect settings, files, applications or licences.

28. Devices containing illegal or harmful content

If we discover suspected illegal content or evidence of criminal activity while carrying out repair work, we may stop work and report the matter to the appropriate authorities.

We may also refuse to work on devices that contain malware, abusive material, threatening material or content that creates a risk to our business, customers, staff or systems.

29. Collection, storage fees and uncollected goods

We will contact you when your device is ready for collection, when a repair is complete, or when the device is confirmed as uneconomical, unrepairable, or not suitable for repair.

You must collect your device promptly once we tell you it is ready for collection or no longer being worked on.

Failed collection and storage fees

If a device is not collected within 30 days of us contacting you for collection, we may charge a reasonable storage fee.

Storage fees are intended to cover the cost, space, administration and risk of storing uncollected devices. Storage fees may continue until the device is collected, sold, recycled, disposed of, or otherwise dealt with in accordance with this policy and applicable law.

Any storage fees, approved parts costs, diagnostic fees, labour charges, courier costs, sale costs or disposal costs may need to be paid before the device is released.

Holding period

We normally hold completed, unrepaired or unrepairable devices for up to 3 months after we first contact you for collection.

During this period, we may contact you by phone, text, email, letter or any other contact details you have provided.

It is your responsibility to keep your contact details up to date and to collect your device within the collection period.

Goods not collected after 3 months

If your device remains uncollected for 3 months or more after we have contacted you for collection, we may treat the device as uncollected goods.

Before selling, recycling, disposing of or otherwise dealing with uncollected goods, we will take reasonable steps required by law. This may include sending written notice requiring you to collect the device and, where required, written notice of our intention to sell or dispose of the device if it is not collected.

Where permitted by law, uncollected devices may be sold, recycled, disposed of or used to recover unpaid diagnostic fees, repair charges, parts costs, labour costs, storage fees, courier costs, sale costs or disposal costs.

If a device is sold, we may deduct amounts owed to us and reasonable sale or disposal costs from the proceeds. Any remaining proceeds will be handled in accordance with applicable law.

Before disposal, resale or recycling, we will take reasonable steps to protect personal data, such as wiping, removing or destroying storage media where practical. We are not responsible for data left on devices that are not collected, except where required by law.

30. Postal and courier repairs

If we agree to accept or return a device by post or courier, you are responsible for packaging the device safely unless we agree otherwise.

We are not responsible for damage caused by poor packaging, courier mishandling, loss in transit or delays outside our control, except where we arranged the courier and the issue was caused by our failure to use reasonable care.

We recommend using a tracked and insured service for valuable devices.

Return postage or courier costs may be payable before the device is returned.

31. Warranty on repairs

Repairs normally include a 6 to 12 month warranty on labour and parts supplied by us, depending on the repair type, part type and what is stated at the time of repair.

The warranty covers the specific fault repaired and the specific parts supplied by us.

The warranty does not cover:

unrelated faults;
new faults that develop after collection;
accidental damage;
liquid damage;
misuse, neglect or further physical damage;
overheating caused by blocked vents, poor ventilation or lack of maintenance after repair;
malware reinfection or software changes made after repair;
customer-supplied parts;
consumables unless stated otherwise;
faults caused by third-party repair attempts or tampering after collection;
devices used outside normal conditions;
data loss.

To make a warranty claim, contact us as soon as possible and provide your name, repair date and details of the issue. We may need to inspect the device before confirming whether the issue is covered.

Where a repair is covered by warranty, we will usually try to repair the issue again. If repeat repair is not possible or appropriate, we may offer an alternative remedy such as a replacement part, partial refund or refund for the affected repair, depending on the circumstances.

This warranty is in addition to, and does not replace, your statutory rights.

32. Custom PC builds and special orders

For custom PC builds, upgrades and special-order parts, we may ask for a deposit or payment upfront before ordering parts.

Custom builds and personalised orders may be made to your specification. Once parts have been ordered or build work has started, cancellation rights may be limited where the law allows, especially for goods made or customised to your specification.

We will discuss the specification, estimated cost and expected timescale before starting.

You are responsible for checking that the agreed specification meets your needs before approving the build.

33. Cancellations and cooling-off rights

Your cancellation rights depend on how the repair was arranged.

Bookings made at our workshop

If you arrange and agree the repair entirely at our workshop, you do not usually have a legal 14-day change-of-mind cancellation right. Your normal consumer rights still apply.

Bookings made online, by phone, email or message

If you arrange a repair online, by phone, by email or by message, you may have a 14-day cooling-off period under consumer contract rules.

If you ask us to start work during the 14-day cooling-off period, you agree that we can begin the service before the period ends. If you then cancel after work has started, you may need to pay a reasonable amount for work already carried out and parts or costs already incurred.

If the repair service has been fully completed with your agreement during the cooling-off period, you may lose the right to cancel that completed service.

Urgent repairs, special-order parts and custom-made or personalised goods may have different cancellation rules. We will explain this where relevant.

To cancel a booking, contact us using the details at the top of this page.

34. Customer responsibilities

You are responsible for:

giving accurate contact and repair information;
backing up data before repair where possible;
removing private, sensitive or unnecessary data where possible;
telling us if data is important before work starts;
providing passwords, chargers, accessories or account access where needed for testing;
confirming you own the device or have authority to ask us to repair it;
collecting the device promptly when ready;
paying approved charges when due;
checking the device as soon as possible after collection and reporting any issues promptly.

35. Our responsibilities

We will:

carry out repair services with reasonable care and skill;
provide clear information about prices and repair options where practical;
contact you before carrying out additional chargeable work;
take reasonable care of your device while it is with us;
keep customer and repair information reasonably secure;
honour repair warranties where the issue is covered;
comply with applicable UK consumer and data protection law.

36. Limits of repair work

Electronic repairs can involve risk. Some devices may be too damaged, worn, liquid-damaged, modified or previously repaired to guarantee a successful repair.

Opening, testing or repairing a device may reveal further faults. Some devices may fail during testing due to existing damage or weakness.

We are not responsible for pre-existing faults, hidden damage, manufacturer defects, poor previous repairs, failed customer-supplied parts or faults unrelated to the repair we agreed to carry out, except where the issue was caused by our failure to use reasonable care and skill.

37. Complaints about repairs

If you are unhappy with a repair or service, please contact us as soon as possible so we can investigate.

Please provide:

your name;
repair date;
device details;
the issue you are experiencing;
photos or videos if helpful.

We will review the issue and may ask to inspect the device. Where the issue is covered by warranty or consumer law, we will offer an appropriate remedy.

38. Changes to these policies

We may update this Privacy Policy, Cookie Notice and Repair Policy from time to time. The latest version will be posted on this page with a new “Last updated” date.

39. Contact us

For questions about this page, a repair, a warranty claim, a complaint, or your personal information, contact: