These Terms and Conditions govern the service and repair of your device by D.E.A.N.S (“we”, “us”, “our”). By booking a service or leaving your device with us, you (“you”, “the customer”) agree to these terms.
1. The Repair Service
1.1. We agree to perform the service of diagnosing, repairing, or servicing your computer, laptop, or game console (“device”) with reasonable care and skill, as required by the Consumer Rights Act 2015. 1.2. Turnaround Time: Any turnaround time we provide is an estimate and not a guarantee. We will make every reasonable effort to meet these estimates, but we are not liable for any delays caused by factors beyond our control, such as parts availability or the complexity of the fault. 1.3. Prior Repair Attempts: You must inform us if your device has been subject to a previous repair attempt. If we find that damage from a prior attempt hinders our repair, we will inform you immediately. A £20 inspection fee may apply if the repair becomes impossible due to this prior damage. Any charge will be explained and agreed with you before the chargeable inspection.
2. Diagnosis, Quotations & ‘No Fix, No Fee’
2.1. Diagnostic Fees: Standard desktop PC and game console diagnosis is normally free. Gaming PC diagnosis is £20. Laptop diagnosis, including gaming laptops, is £25. 2.2. Waiving the Fee: The gaming PC or laptop diagnostic fee is waived if you approve the quote and proceed with the repair. If you decline a viable repair quote after diagnosis, the applicable diagnostic fee is payable. 2.3. No Fix, No Fee: If we cannot complete a repair, no repair fee is payable. A diagnostic or specialist assessment fee is only payable where it was explained and agreed before the chargeable work. 2.4. Liquid Damage or Previous Repair Damage: Any additional specialist assessment charge will be quoted and agreed with you in advance, including whether it remains payable if the device cannot be repaired. There is no automatic additional assessment charge. 2.5. Quotation Validity: All quotations are valid for 14 days. If unforeseen faults are discovered during the repair, we will stop work, provide you with a revised quotation, and await your approval before proceeding.
3. Parts & Warranty
3.1. Parts Quality: In accordance with the Consumer Rights Act 2015, any parts we supply will be of satisfactory quality, fit for purpose, and as described. We use high-quality new parts, but may use refurbished parts for older models with your express permission. 3.2. 12-Month Warranty: We provide a 12-month warranty on the specific parts we have fitted and the labour for the specific repair we performed. 3.3. Warranty Exclusions: The warranty does not cover: * Faults unrelated to the original repair. * Accidental damage, misuse, or liquid damage occurring after the device is returned to you. * Software issues, such as viruses, malware, OS corruption, or driver conflicts. * Problems arising from modifications you or a third party make after the repair (e.g., overclocking, installing new hardware, console jailbreaking). 3.4. Warranty Invalidation: The warranty will be void if the device is opened or tampered with by anyone other than our technicians during the warranty period. 3.5. Customer-Supplied Parts: We may agree to install parts you provide, but our warranty will only cover our labour. We offer no warranty on the part itself.
4. Your Data & Our Privacy Commitment
4.1. Your Responsibility: You are solely responsible for backing up your data before submitting your device for repair. The repair process can, in some cases, result in the loss of data. 4.2. Our Liability for Data: We are not liable for any loss of data, photos, software, or any other digital content. We strongly advise that you back up everything of value. 4.3. Data Privacy (UK GDPR): We will treat your data with the strictest confidentiality in line with UK GDPR. Our technicians will not browse your personal files and will only access the data required to diagnose a fault or test that a repair is successful.
5. Payment
5.1. Payment in full is due upon completion of the repair, before your device is returned to you. 5.2. We accept payment by Cash, Credit/Debit Card, and Bank Transfer. 5.3. For high-value repairs or custom builds, we may require an upfront deposit for parts. This will be agreed with you beforehand.
6. Collection & Abandoned Devices
6.1. We will notify you as soon as your device is ready for collection. 6.2. If a device is not collected within 90 days of our final notification, we will consider it abandoned. In accordance with the Torts (Interference with Goods) Act 1977, we reserve the right to sell or recycle the device to recover our costs. We will make multiple reasonable attempts to contact you before taking this action.
7. Your Statutory Rights & Our Liability
7.1. Your Key Rights: As a consumer, you have statutory rights under the Consumer Rights Act 2015. If our service is not performed with reasonable care and skill, you are entitled to ask us to repeat the service or to a price reduction. Nothing in these terms affects your statutory rights. 7.2. Limitation of Liability: Our total liability for any loss or damage is strictly limited to the lower of two amounts: the price you paid for the repair service, or the current market value of your device in its pre-repair condition. 7.3. Exclusions: We do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any breach of your rights under the Consumer Rights Act 2015. 7.4. Consequential Loss: We are not liable for any indirect or consequential losses, such as loss of profit, loss of business, or loss of opportunity.
8. Complaints & Governing Law
8.1. Complaints: We are committed to providing an excellent service. If you are unhappy with any aspect of our work, please contact us directly so we can resolve the issue. Our complaints procedure is available on request. 8.2. Governing Law: This agreement and any dispute arising from it shall be governed by the laws of England and Wales.
